Customer Happiness Guarantee
We pride ourselves on designing and supplying high quality products and providing the best possible customer service.
We guarantee the quality of our products against breakage within the parameters of normal use for 12 months, offer hassle free returns, exchanges and refunds, so you can have confidence in making your purchase.
"THE ITEM RECEIVED IS DAMAGED OR FAULTY."
Please contact us within 30 days so that we can help. We may ask you to send us photos to help us understand what has happened. A replacement will be sent on the next business day.
"THE ITEM RECEIVED IS INCORRECT."
Please contact us within 30 days and return it in its original packaging (see below for preferred return procedure). We can either dispatch the correct product, offer a refund or a store credit if you prefer. In this instance we will cover the cost of return postage.
"I CHOSE THE WRONG STYLE/COLOUR" OR " I DON'T LIKE IT."
We allow for returns even if you've simply changed your mind, it wasn't what you expected or ordered incorrectly. Please contact us and return the parasol (see below for preferred return procedure). In this instance, the customer is responsible for all shipping charges incurred on returned/exchanged merchandise.
"I WISH TO CANCEL AN ORDER AFTER IT HAS BEEN SHIPPED OUT."
Please contact us. Once the parasol arrives, simply return it unopened to the address we have provided. We will arrange a refund when it is returned (see below for preferred return procedure). In this instance, the customer is responsible for all shipping charges incurred on returned/exchanged merchandise.
Please contact us to discuss your situation prior to returning your product, as there may be an easier solution.
All items must be returned in their original condition and packaging, with tags attached and with any related accessories that were included.
Please ship the returned items via standard Australia Post and request a tracking number. Provide us with this tracking number. Once we have verified the tracking number we will compensate you accordingly.
Additional Policy and Warranty Notes
Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Sun Bella.
Exchanges are be subject to product availability.
Refunds will be processed within 7 business days of us receiving your product. You will be notified via email when this has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they receive it from Sunbella. All refunds are processed into the account used for the purchase unless otherwise stated by the customer.
Sale items: Products that are discounted cannot be exchanged or refunded unless damaged or faulty.
Please contact Sunbella should you have any special requirements regarding the return or exchange of your product.
If you have any questions, please contact us.