We understand that sometimes things don’t go as planned, and we are here to help. Please read our returns policy below to understand your rights and our obligations under Australian Consumer Law.

Please do not Return to Sender or return it to our warehouse without contacting us via email first - hello@sunbella.com.au

Change of Mind 
If you've changed your mind, ordered incorrectly or it wasn't what you expected, please contact us via hello@sunbella.com.au within 30 days of placing your order.  We will either arrange for the new item to be sent or provide a credit note for use on www.sunbella.com.au.  In this instance, the customer is responsible for all shipping charges incurred on returned/exchanged merchandise.

Faulty Items
In the unfortunate event you receive an item you believe is faulty, please contact us within 30 days with a description and clear photos of the fault. We will respond as soon as possible to resolve the issue. 

Please note that wear and tear or improper use/care is not considered a fault. While our products are of high quality, general wear and tear is common, especially with items used frequently. To ensure the longevity of your product, we encourage you to follow proper care instructions.

Incorrect Items 
Sometimes we make mistakes. Please contact us within 30 days. Returns must be in the same condition as received, including original packaging or with swing tags attached. Items must be unwashed, unworn, and unused. ​In this instance we will refund the cost of postage also.

Clearance Items
Please choose carefully when purchasing clearance items, as returns for change of mind will not be accepted. 

Promotional Offers
Promotional offers or discount codes can only be used at the time of purchase and cannot be applied or refunded after an order has been placed.

Shipping Insurance
We recommend purchasing Shipping Insurance to protect your order from damage, loss, or theft.  Please be aware that delivery companies are able to provide photos of the delivery location, and if a parcel is reported as stolen we will need to report it to the police.

RETURNS PROCESS
Please contact us to obtain the return address - email hello@sunbella.com.au 

All items must be returned in their original condition and packaging, with tags attached and with any related accessories that were included.

You will be asked to return items via standard Australia Post, request a tracking number and send us an email with the tracking number. Once we have verified the tracking number we will compensate you accordingly.

Additional Policy and Warranty Notes
Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Sun Bella.

Exchanges are subject to product availability. 

Refunds will be processed within 7 business days of us receiving your product. You will be notified via email when this has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they receive it from Sun Bella. All refunds are processed into the account used for the purchase unless otherwise stated by the customer.

For any further assistance or questions, please do not hesitate to reach out to our customer service team. We are here to help and ensure your satisfaction with our products.