We pride ourselves on designing and supplying high quality products and providing the best possible customer service.
We guarantee the quality of our products against breakage within the parameters of normal use for 12 months, offer hassle free returns, exchanges and refunds, so you can have confidence in making your purchase.
"THE ITEM RECEIVED IS DAMAGED OR FAULTY." Please contact us within 30 days so that we can help. We may ask you to send us photos to help us understand what has happened. A replacement will be sent on the next business day.
"THE ITEM RECEIVED IS INCORRECT." Please contact us within 30 days and return it in its original packaging (see below for preferred return procedure). We can either dispatch the correct product, offer a refund or a store credit if you prefer. In this instance we will refund the cost of postage also.
"I CHOSE THE WRONG STYLE/COLOUR" OR " I DON'T LIKE IT." If you've simply changed your mind, it wasn't what you expected or ordered incorrectly, please contact us within 30 days of placing your order. You are welcome to return the item and we will provide a credit note for use on www.sunbella.com.au See below for preferred return procedure. In this instance, the customer is responsible for all shipping charges incurred on returned/exchanged merchandise.
CLEARANCE ITEMS Please choose carefully when purchasing merchandise designated as a clearance item (either marked as clearance or reduced to clear) as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc) may be provided.
RETURNS PROCESS All items must be returned in their original condition and packaging, with tags attached and with any related accessories that were included. Please contact us to obtain the return address - email firstname.lastname@example.org . Post the returned items via standard Australia Post and request a tracking number. Provide us with this tracking number. Once we have verified the tracking number we will compensate you accordingly.
Additional Policy and Warranty Notes - Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Sun Bella. - Exchanges are subject to product availability. - Refunds will be processed within 7 business days of us receiving your product. You will be notified via email when this has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they receive it from Sun Bella. All refunds are processed into the account used for the purchase unless otherwise stated by the customer. - Sale items: Products that are discounted cannot be exchanged or refunded unless damaged or faulty. Please contact Sun Bella should you have any special requirements regarding the return or exchange of your product.