UV Sun Umbrellas and UV Sun Parasols | FAQ's - Sun Bella

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FAQ's

How do I wear my SunStyle wrap?

You will receive a set of instructions with your wrap. The video below will also help.

What's the latest update regarding Covid19

Please be aware that we are experiencing delays for shipping, particularly international, due to reduced flights.  Whilst we are doing our best to post orders on the following working day, please be aware that there may be delays due to these freight issues. This is out of our control unfortunately, so please be aware that despite us doing our best, it is highly likely that your order will take longer than usual to reach you. 

Australia Post have ceased sending standard parcels internationally, so all international orders must be sent via express.

For full details on individual countries, please click here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Help, what can I do if my Sun Bella order hasn't arrived yet? It's a gift and I need it urgently.

Not to worry. Firstly, download this voucher by clicking here so they know that you were organised and that the delay isn't your fault. Secondly, check your tracking number, which you will find in the email we sent when we posted it. It may be in your junk mail. If the parcel seems lost, please email us at hello@sunbella.com.au so we can investigate.

What else can I do to protect myself from the sun?

Aim to minimise sun exposure, particularly between 9am and 4pm. Download the SunSmart App from http://www.sunsmart.com.au/tools/interactive-tools/free-sunsmart-app to keep an eye on the UV levels. If you do go out in the sun, wear tight-weave clothing to stop UVR from penetrating the fabric. Wear sun screen, a hat, and don’t forget to protect your eyes with wraparound sunglasses. And keep your Sunbella handy.

What is the best uv sun umbrella for me?

Sunbella UV Umbrellas and UV Parasols are all rated UPF50+, meaning they block at least 98% of UV rays. This is the highest UPF rating available. 
The main difference between out products is that some umbrellas fold down to fit into you hang bag and others are more elegant "stick-style" parasols.  If convenience is the most important thing to you, check out our Compact Cosmopolitan sun umbrellas. If elegance is of more importance, please view our stick style sun parasols. 

The colour of the UV umbrella does not affect the UPF rating. This is because we have achieved the UPF50+ rating by using a tight weave fabric, that has then been further enhanced with a UV blocker, to effectively block these harmful rays.  

I don't live in Australia, can a Sun Bella be posted to me?

We ship to all countries except the US and offer competitive postage rates. View our postage rates here.


Why should I use a UV umbrella / UV parasol? I already have a rain umbrella, can’t I just use that?

A standard rain umbrella, made from regular black pongee fabric has a UPF rating of just UPF15. Your uv umbrella / uv parasol should specify on the tag that it has a UPF50+ rating to ensure that the maximum % of UV rays are blocked.

Do you offer a warranty or guarantee?

Yes, and we strive to ensure that our customers are happy. Please review our Customer Satisfaction Guarantee.


How far in advance do I need to book the hire packages?

We always book out between October and February, so we recommend that you contact us as soon as possible. However, there have been occasions where panicked brides have contacted us a few days before their wedding and we've been able to help, so please don't hesitate to contact us at sales@sunbella.com.au or 0402772249

Where are your products made?

Our wraps are hand made here in Perth, Australia. 

We spent many months designing our parasols here in Australia and then spent considerable time trying to find someone local to manufacture them for us. Unfortunately there were no umbrella manufacturers at all that could help us. The Small Business Development Corporation advised that we would need to take our business offshore if we wanted to bring our product to fruition.

We now work with an amazing manufacturer partner in China, who makes it possible for us to turn our designs into high-quality products. Our partner has passed ISO9001 (quality), ISO14001 (environment), BSCI (social compliance) and OHSAS18001 (Occupational Health & Safety) audits.

If you can't find what you are looking for here, please email us at hello@sunbella.com.au

Where can I buy a Sun Bella or see it in person?

You can buy the full range of Sun Bella products online here. There are are also a couple of retailers across Australia that stock the parasols (only parasols). 

How do I remove sunscreen stains from my wrap?

Sunscreen stains are oily looking stains, either greasey in appearance or (more difficult stains) brown/orange in colour. Sunscreen stains generally occur if you leave large amounts of sunscreen on clothes for a period of time. If you wash your clothes immediately afterwards, most of the stains should be taken care of before they form. But if you leave them for a while, that’s when things can become difficult.Sunscreen is naturally oily, but the main culprit is a common chemical in sunscreen called avobenzone. When avobenzone mixes with minerals found in water, it can lead to yellowish and dark-brown marks. Remember to check the labels of your clothes and follow any special instructions for treating stains. Here are our tips to remove a sunscreen stain, the key is to use a laundry detergent that is designed to cut through oils and grease.

  1. Remove as much excess sunscreen from the affected area as you can.
  2. Blot it with a dry cloth
  3. Sprinkle either bi-carb soda or cornflour over the stained area to absorb excess oils.
  4. Wait around 30 minutes then brush off any excess powder and rub it with a strong laundry detergent (one that cost through oils and grease)
  5. Soak your clothing in hot water mixed with detergent for up to 30 minutes, then rinse it with clean hot water.
  6. After, launder it with the rest of your clothes.

Still stained? Some stains are particularly tricky, especially on white clothing.  If you have a stain on white clothing that just won't budge, try this:

  • After washing, hang your white clothes out in the sun and squirt the area with lemon juice. Lemon juice can intensify bleaching results, so this is good for stubborn stains