You will receive a set of instructions with your wrap. The video below will also help.
Please be aware that we are experiencing delays for shipping, particularly international, due to reduced flights. Whilst we are doing our best to post orders on the following working day, please be aware that there may be delays due to these freight issues. This is out of our control unfortunately, so please be aware that despite us doing our best, it is highly likely that your order will take longer than usual to reach you.
Australia Post have ceased sending standard parcels internationally, so all international orders must be sent via express.
For full details on individual countries, please click here:
Not to worry. Firstly, download this voucher by clicking here so they know that you were organised and that the delay isn't your fault. Secondly, check your tracking number, which you will find in the email we sent when we posted it. It may be in your junk mail. If the parcel seems lost, please email us at firstname.lastname@example.org so we can investigate.
What else can I do to protect myself from the sun?
Aim to minimise sun exposure, particularly between 9am and 4pm. Download the SunSmart App from http://www.sunsmart.com.au/tools/interactive-tools/free-sunsmart-app to keep an eye on the UV levels. If you do go out in the sun, wear tight-weave clothing to stop UVR from penetrating the fabric. Wear sun screen, a hat, and don’t forget to protect your eyes with wraparound sunglasses. And keep your Sunbella handy.
We ship to all countries except the US and offer competitive postage rates. View our postage rates here.
A standard rain umbrella, made from regular black pongee fabric has a UPF rating of just UPF15. Your uv umbrella / uv parasol should specify on the tag that it has a UPF50+ rating to ensure that the maximum % of UV rays are blocked.
Yes, and we strive to ensure that our customers are happy. Please review our Customer Satisfaction Guarantee.
How far in advance do I need to book the hire packages?
Our wraps are hand made here in Perth, Australia.
We spent many months designing our parasols here in Australia and then spent considerable time trying to find someone local to manufacture them for us. Unfortunately there were no umbrella manufacturers at all that could help us. The Small Business Development Corporation advised that we would need to take our business offshore if we wanted to bring our product to fruition.
We now work with an amazing manufacturer partner in China, who makes it possible for us to turn our designs into high-quality products. Our partner has passed ISO9001 (quality), ISO14001 (environment), BSCI (social compliance) and OHSAS18001 (Occupational Health & Safety) audits.
If you can't find what you are looking for here, please email us at email@example.com
Where can I buy a Sun Bella or see it in person?
Sunscreen stains are oily looking stains, either greasey in appearance or (more difficult stains) brown/orange in colour. Sunscreen stains generally occur if you leave large amounts of sunscreen on clothes for a period of time. If you wash your clothes immediately afterwards, most of the stains should be taken care of before they form. But if you leave them for a while, that’s when things can become difficult.Sunscreen is naturally oily, but the main culprit is a common chemical in sunscreen called avobenzone. When avobenzone mixes with minerals found in water, it can lead to yellowish and dark-brown marks. Remember to check the labels of your clothes and follow any special instructions for treating stains. Here are our tips to remove a sunscreen stain, the key is to use a laundry detergent that is designed to cut through oils and grease.
Still stained? Some stains are particularly tricky, especially on white clothing. If you have a stain on white clothing that just won't budge, try this: