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General FAQs

Do you offer a warranty or guarantee?

Yes, and we strive to ensure that our customers are happy. You can find out more in our 100% Happiness Guarantee.

Where are your products made?

Our wraps and sun gloves are hand made here in Perth, Australia. 

We spent many months designing our parasols here in Australia and then spent considerable time trying to find someone local to manufacture them for us. Unfortunately there were no umbrella manufacturers at all that could help us. The Small Business Development Corporation advised that we would need to take our business offshore if we wanted to bring our product to fruition.

We now work with an amazing manufacturer partner in China, who makes it possible for us to turn our designs into high-quality products. Our partner has passed ISO9001 (quality), ISO14001 (environment), BSCI (social compliance) and OHSAS18001 (Occupational Health & Safety) audits.

If you can't find what you are looking for here, please email us at hello@sunbella.com.au

 

Where can I buy Sun Bella products?

You can buy the full range of Sun Bella products online here. There are are also a couple of retailers across Australia that stock the parasols (only parasols).