General FAQs

When will you post my order?

Place your order before 11am WST and we'll post it on the same day (week days). This excludes pre-orders, and rare occasions where we are inundated with orders and need an extra day to catch up. Please select Express Post if you want your order to jump the queue.

When will I receive my order?

Australia: It usually takes 2-7 working days for your order to arrive. Orders within Perth metro area usually take 2 days, deliveries to Sydney generally take 5 days, Queensland generally takes 7 days.
Express post usually takes 1-3 working days.

International: deliveries will take between 10-25 working days depending on your location.

Do you offer a warranty or guarantee?

Yes, and we strive to ensure that our customers are happy. You can find out more in our 100% Happiness Guarantee.

Where are your products made?

We spent many months designing our parasols here in Australia and then spent considerable time trying to find someone local to manufacture them for us. Unfortunately there were no umbrella manufacturers at all that could help us. The Small Business Development Corporation advised that we would need to take our business offshore if we wanted to bring our product to fruition.

We now work with an amazing manufacturer partner in China, who makes it possible for us to turn our designs into high-quality products. Our partner has passed ISO9001 (quality), ISO14001 (environment), BSCI (social compliance) and OHSAS18001 (Occupational Health & Safety) audits.

Where can I buy Sun Bella products?

You can buy the full range of Sun Bella products online here. There are are also a couple of retailers across Australia that stock our products.